Frequently Asked Questions:


Who is York Fabrics?
York Fabrics is a wholesaler / importer of better worsteds and woolens fabrics, serving the trade since 1990 from the heart of New York City's garment district. York Fabrics offers the most diversified selection of imported worsteds and woolens for in various designs, textures, wools, and blends:
• Men's & women's apparel
• Custom tailors & designers
• Costume fabric's for theatre, movies, and shows
• Craft projects for rug hooking, rug braiding, penny rugs, quilting, and appliqués
• Home Furnishings



Where are York Fabrics textiles from?
York Fabrics manufactures and purchases its fabrics in mills across the world from England, Italy, South America, Asia, and some from the finest 7th Avenue designers….

Why has the “York Woolens” brand become a standard for quality wools in the market place?
York Fabrics examines all patterns for quality control, and offers a large selection of patterns, and weaves. We use sources that will satisfy all our customer needs. We offer from woolens to Super 100's, 110's, 120's to be used for some of the finest custom clothing.

How can I get sample swatches from York Fabrics?
We offer swatches for a $.40 a swatch. The swatch is 3"x4".

Does York Fabrics replace out-of-stock items?
Most items are not being replaced. We like to offer variety and newness to our customers. We are capable of replacing certain colors and patterns. We urge our customers to purchase fabrics that they like as not to be shut out of certain items. Ordering a swatch first, does not guarantee that the fabric will be in stock when you decide to order the fabric.

How does York Fabrics ship their orders?
We will process and ship your order within 1-2 business days via UPS. (There is an additional charge for shipping outside the USA). The charges for shipping are subject to change but currently with the promotion are as follows: UPS Ground
AMOUNT Add
0 to 9.99 $1.50
10.00 to 19.99 $6.95
20.00 to 99.99 $8.95
100.00 to 124.99 $12.95
125.00 up $0.00


Does York Fabrics stock all these goods?
Yes we do. What ever you see on our website means the goods are available for immediate delivery. We believe in quick response to our customers!

What payment method does York Fabrics accept?
We accept checks, money order, and credit cards (Visa, MasterCard, and American Express) through our secured credit system. Every time you use your credit card number, billing, and shipping information, we use the industry-standard security technology to prevent the information from being intercepted. C.O.D. is not accepted.

Return/refund policy:
Uncut material may be returned within 21days of receipt of goods with prior notice (Return Goods Authorization). All shipping costs are non-refundable.

York Fabrics Customer Service:
Please call (914) 481-5546.

Does York Fabrics offer other wholesale products to their customers?
Yes, we have many years of experience of shipping fabrics around the world. York Fabrics ships small and large quantities around the world for many types of customers. Please call our customer service, and let us know what your needs are. We will be happy to get back to you with additional alternatives. We do offer wholesale pricing as well, call for details.

What are York Fabrics minimums?
We offer from one yard, and up on our in-stock items. We have additional goods that have thousands of yards that we offer to our wholesale customers. Please call us with your other needs.

Does York Fabrics notify their customers of an order? And can customers track their orders?
We will notify you immediately via email of your order, and as well as an order confirmation with an order number. You may use this order number to track your shipment starting the following day, and find out the status of the shipment.

Can York Fabrics change orders once an order confirmation is submitted?
We will try to help all inquiries. If your order is not cut and packed, then there is still a chance to change your mind. We are in the business of shipping goods as soon as orders are received.

How do I subscribe to York Fabrics Mailing List?
Simply click on Mailing List from witin the navigation buttons. Once you have joined you will be receiving our updates. You can also add yourself at the checkout process if you prefer to add yourself that way.

How can you place an order with York Fabrics?
1. Through our secured website...
2. Call our customer service, and speak to a representative.
3. You may fax orders at 1-914-481-5549
4. Our email is sales@yorkwoolens.com


What time is York Fabrics customer service open?
Hours: 9 am to 5 pm. Please leave a message, and all phone calls are returned promptly.

Whom do I contact to discuss a problem I am having with York Fabrics?
If you are experiencing a problem while working with York Fabrics, please call customer service at 1-914-481-5546, or email lenny@lagibbs.com

Note from York Fabrics President:
You are always welcome to email: lenny@lagibbs.com , or call, and ask to speak to Lenny Gibbs. I have been in business for over twenty years serving many fabric markets. The York Fabrics motto is “To keep a happy and satisfied customer.”

Regards,

Lenny Gibbs